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Service Announcements

  • 15.09.2015

    Important Announcement regarding Olympus OM-D E-M10 Mark II

    Olympus takes every effort to ensure that our products are of the highest quality, and are safe for consumers. When a product concern arises, we investigate the details with the intent of communicating relevant findings and implementing an appropriate resolution as quickly as possible. Olympus Corporation has discovered that the lens lock pin on a small number of OM-D E-M10 Mark II cameras does not function properly, causing certain lenses with plastic mount not to lock properly. To date Olympus Europa did not start delivery of OM-D E-M10 Mark II to the market, with just very few exceptions. However, in order to secure uncompromised customer satisfaction it has been determined that European stock is being inspected prior to further distribution of the product to retail partners. The few cameras already sold within Europe may also be susceptible to this mechanical issue. For the users of these cameras, Olympus is offering a free inspection and maintenance, as a matter of cause. Owners of the new OM-D E-M10 Mark II camera should contact Olympus European Customer Support Center by calling 00800 67 10 84 00*. Olympus customer advisors are standing by with details of how to submit the camera for this free inspection. Alternatively, customers may send an e-mail to camera.repair.uk@olympus.eu. In this case it is necessary to include the camera’s serial number in the e-mail. This number is located on the bottom of the camera body. Kindly accept our apologies for any inconvenience this issue might cause. Our customers' satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times. * Free phone number. Mondays-Thursdays 9-18:00, Fridays 9-15:30 CET

  • 21.05.2015

    Urgent notification for all users of the VG-170 camera

    Hamburg, 21 May 2015 – Due to a technical fault that can cause slight electric shock if the VG-170 camera is subjected to strong impact, Olympus is offering a free inspection and repair service to all users of this camera. Users of the VG-170 are advised to contact Olympus Customer Service as soon as possible to arrange for an inspection.  

    No risk of serious injury
    The potential electric shock may occur if the camera has been subjected to a strong impact and the user subsequently operates the zoom lever or shutter release. The electric shock does not represent a serious risk of injury. However, it can cause significant numbness of the fingertip, and thus discomfort. As of May 2015, this fault has affected three out of approximately 430,000 VG-170 cameras sold worldwide until end 2013. Olympus has notified the competent authorities for information purposes.

    How to contact Olympus
    To eliminate this possibility, Olympus urgently requests that owners of the VG-170 contact Olympus Customer Support before using their camera again – by calling +49-40-23773-899*. Olympus customer advisors are standing by with details of how to submit your camera for inspection and repair. Alternatively, send an e-mail to di.support@olympus-europa.com. If you contact us in writing, please be sure to include your camera’s serial number in the e-mail. You’ll find this number on the bottom of your camera.
    Kindly accept our apologies for any inconvenience this issue might cause. Your satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times.

    * Free phone number. Mondays-Thursdays 9-18:00, Fridays 9-15:30 CET

  • 19.02.2015

    Service notification for users of PT-054 underwater housing

    Hamburg, 19 February 2015 – Olympus has discovered that a faulty seal on the back of the PT-054 underwater housing could allow a small amount of water to leak into the housing in certain conditions. Owners of the PT-054 are advised to contact Olympus to request a replacement O-ring seal, which they can easily fit themselves.

    Underwater housing 100% safe The potential fault does not represent a risk to anyone using the housing. To prevent the possibility of leakage, Olympus nevertheless recommends that owners of the PT-054 request a free replacement O-ring from Olympus Customer Support before using the housing underwater again.

    PT-054 owners can request a free replacement O-ring by phone under 00800 67 10 83 00* or send an e-mail to camera.repair@olympus.eu. If sending a written request, please be sure to include your PT-054’s serial number in the e-mail.

    Olympus would like to apologise for any inconvenience caused to owners of the housing. Your satisfaction is our number one priority and we go to great lengths to ensure our products meet the rigorous quality standards that you expect of us at all times.

    Additional information : 27 August 2015 Olympus has discovered that rattling of the open/close dial may occur after replacement of the O-ring (black). Please contact our customer support to organise the free of charge reinforcement of the open/close dial on your PT-054.

    * Free phone number. Monday-Thursday 9 am to 6 pm, Friday 9 am to 3:30 pm CET. Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom. For Russia call 810-800 67 10 83 00, for Czech Republic 800 167 777. From other countries please call +49-40-23773-899

  • 01.09.2014

    Notice of modification of the warranty system for Olympus digital cameras and accessories

    As of September 2014, Olympus will switch from the World Wide Guarantee System to the new Local Warranty System, entitled the European Service Warranty in the territory of Olympus Europa SE & Co. KG.

    The Olympus Imaging Corporation has provided the World Wide Guarantee for digital cameras and accessories since April 1, 2004. However, due to statutory regulations and variations in the infrastructure of repair facilities in different countries, Olympus has decided to alter the warranty system.

    This modification of the warranty system does not involve a reduction of the services guaranteed under the terms of the warranty. However, the validity of European Service Warranty Certificates will be limited to the business area of Olympus Europa SE & Co. KG, as stipulated on www.olympus-europa.com. Any repairs undertaken in countries outside this territory will be subject to charges. Any repairs of products, which have been purchased outside the business area of Olympus Europa SE & Co. KG will be subject to charges as they are not covered by the European Service Warranty.

    During a transition period from the World Wide Guarantee to the European Service Warranty, Olympus will continue to fulfill the World Wide Guarantee for cameras accompanied by a World Wide Guarantee Certificate.

    With regard to the warranty period, Olympus will continue to provide local warranties in accordance with the applicable national warranty period.

    If you have any questions regarding the new European Service Warranty, please contact Customer Service & Support.

    Customer Service & Support:

    Tel. 00800 67 10 83 00* (Available Mon – Thur, 9 am to 6 pm, Fri 9 am to 3.30 pm CET)

    Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.

    For Russia call 810-800 67 10 83 00, for Czech Republic 800 167 777.

    From other countries please call +49-40-23773-899

    Email: camera.support@olympus.eu, audio.support@olympus.eu

  • 30.07.2014

    Service Notification for Users of STYLUS TOUGH TG-850

    We have discovered that the STYLUS TOUGH TG-850 camera may have a malfunction with the operational buttons and mode dial that can result in the leakage of a small amount of water when the camera is used underwater.
    This applies only to a very limited number of TG-850 cameras within the below listed batches of serial numbers, and for those customers who are in possession of a potentially affected camera we offer a free of charge inspection and repair service, if deemed necessary.

    Potentially affected serial numbers:

    JPF201001 - JPF203460 (silver) // JPM201001 - JPM 208130 (black) // JPT201001 -JPT 203400 (white)

    Should you identify that your camera’s serial number is within the above listed ranges, we are prepared to receive your call on 00800 67 10 84 00* to give you further details on how to make use of our offer for a free check and repair of your TG-850. Alternatively you may also send an e-mail to camera.repair.uk@olympus.eu. In this case, please make sure you indicate your TG-850’s serial number in the e-mail.

    Kindly accept our apologies for any inconvenience this may cause you. We make our utmost effort to ensure the best possible service to you, just as to be expected from Olympus.

    Our lines are open Monday-Thursday 8am-5.00pm, Friday 8am-3:30pm.