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How to get your product repaired

Please follow these steps before sending your camera in:

1. Do the Easy check list to ensure that you do not send your camera in unnecessarily

2. Go to the Service Portal if your problem could not be solved.

Select a topic:

I have a technical question about an Olympus digital product

Just send an e-mail to the Olympus Technical Support or call our team of experts. We will be pleased to help you.

Click here for more details.

My Olympus product is malfunctioning, what can I do?

First you should consult your instruction manual . When in doubt, please visit your dealer who will examine your equipment and if necessary return it to us on your behalf.

How can I have my product serviced?

Keep your purchase and waranty card in a safe place. Warranty work cannot be carried out without this.

If you are unable to return your product to your dealer, please contact your local Olympus support or the European Olympus Customer Support department:

Customer Support phone +49-40-23773-899
Toll-free number: 00800 - 67 10 84 00
(valid for For Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine)

Email: camera.repair@olympus.eu

What is covered by the 24-month warranty?

Please refer to our warranty regulations . This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.

My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?

Of course you can. Please follow the instructions above. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.